Return & Exchange Policy

At Home Shiner, we want you to be completely satisfied with your purchase. If there is an issue with your order, we're here to help.

14-Day Return Policy

You have 14 days after receiving your order to request a return.

Eligibility for a Return

To be eligible for a return, the product must be:

  • Unused and unopened

  • In its original packaging

  • In the same condition as received

  • Accompanied by your order number or proof of purchase

Opened or used cleaning products cannot be returned for hygiene and safety reasons.

How to Start a Return

To request a return, contact us on WhatsApp at +92 (314) 315 5060 with your order number and details of the issue.

Once your return is approved, we will provide instructions on how and where to send the product.

Return shipping costs are the customer's responsibility unless the product was damaged, defective, or the wrong item was delivered.

Damaged or Wrong Items

Please check your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with photos/videos so we can review the issue and arrange a suitable solution.

Exchanges

If you want to exchange an eligible product, please contact us first. Once the return is approved and received, we will guide you through the exchange process.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If approved, we will contact you to confirm the refund method. Approved refunds will be processed within 10 business days.

If you have any questions about returns, exchanges, or refunds, contact us on WhatsApp at +92 (314) 315 5060.